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Royal American Companies is an Equal Opportunity Employer (M/F/D/V).

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Leasing Consultant
City:AAA Test Location
CompanyRoyal American Management
FT/PT Status:Full Time
Company Overview
With over 40 years of experience in managing multi-family housing, Royal American Management, Inc. (RAM) is able to effectively balance the needs of clients, residents, and staff members while optimizing the performance of both established and newly constructed assets. RAM, an award winning Accredited Management Organization (AMO), is headquartered in Panama City, Florida with regional offices strategically located throughout the Southeast to include Miami and Orlando, Florida, the Carolinas, Georgia, and Arkansas. RAM is widely recognized not only for its large, diverse portfolio of neatly manicured and high performing communities; it is also recognized for its warm, friendly, knowledgeable, and highly responsive staff. RAM’s professional team is truly passionate about marketing, maintenance, and management of market-rate, luxury, senior, and all types of affordable residential communities. RAM’s extensive experience with all types of affordable programs such as HUD, RD, HOME, CBDG, Hope VI, Tax- Exempt Bonds, and LIHTC is invaluable. RAM takes pride in its strong working relationships with third-party clients, monitoring agents, and government agencies.

RAM's mission is to enrich the lives of our residents by providing them with superior, multifamily housing and services while implementing new and innovative management techniques uniquely designed to add value to each property we manage.

Job Description:

Job Summary:  

Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions. The Leasing Consultant is also responsible for establishing and maintaining a relationship with prospective and current residents.   The Leasing Consultant should assist with leasing and marketing.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Job Duties and Responsibilities

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

  • Create positive, welcoming, supportive environment for resident, visitors and community associates
  • Assist with development and implementation of resident services programming
  • Utilizes maintenance software program to enter in and track service requests
  • Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
  • Preparation of market surveys and traffic reports
  • Lease renewal process
  • Determine the needs of prospective residents
  • Preparing lease packages
  • Collection of late rents and other monies due to the property
  • Move-in and move-out process
  • Answering the telephone, greeting prospective residents, responding to incoming calls from the corporate office or to any other calls pertaining to the day to day operation of the property
  • Contact all guests by phone and/or email within 24 hours or less of their initial visit
  • Sends “Thank You” cards after to guests
Job Qualifications:

Knowledge, Skills and Abilities (KSAs):

  • Work flexible schedule, including evenings and weekends
  • Display professionalism in both work ethic and appearance
  • Travel for the purpose of conducting property business
  • Assist in the absence of the Community Manager or Assistant Community Manager in handling of emergencies, log resident service requests, inspection of vacant apartments, etc.
  • Excellent customer service skills
  • Demonstrate strong written and oral communication skills
  • Proficiency in One Site preferred
  • Clearly communicate verbally, in writing and read in English

Education and Experience:

  • High School Diploma or Equivalent
  • Minimum of one year property management experience preferred
  • Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred

Essential Job Functions:

  • Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator
  • Work with a computer for a minimum of 7 hours daily either standing or sitting
  • Provide a welcoming office environment for potential residents
  • Open the model apartment for tours and complete daily inspections of the tour route and model for appropriate curb appeal
  • Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property.
Other Information:

Benefit Packages

Full Time
- Company paid health benefits, life insurance, and Long Term Disability
- Health Savings Account and Wellness Programs
- 401(k) matching contribution
- Ten (10) paid holidays and three (3) weeks Paid Time Off (PTO) in the first year
- Tuition reimbursement programs and annual scholarship program

Part Time
- 401(k) matching contribution
- One and half (1.5) weeks Paid Time Off (PTO) in the first year
- Paid holidays vary depending on work schedule