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Community Manager
Req Code:232-PROP_MGT-18-001-STANDARD
City:Panama City
CompanyRoyal American Management
FT/PT Status:Full Time
Company Overview
With over 40 years of experience in managing multi-family housing, Royal American Management, Inc. (RAM) is able to effectively balance the needs of clients, residents, and staff members while optimizing the performance of both established and newly constructed assets. RAM, an award winning Accredited Management Organization (AMO), is headquartered in Panama City, Florida with regional offices strategically located throughout the Southeast to include Miami and Orlando, Florida, the Carolinas, Georgia, and Arkansas. RAM is widely recognized not only for its large, diverse portfolio of neatly manicured and high performing communities; it is also recognized for its warm, friendly, knowledgeable, and highly responsive staff. RAM’s professional team is truly passionate about marketing, maintenance, and management of market-rate, luxury, senior, and all types of affordable residential communities. RAM’s extensive experience with all types of affordable programs such as HUD, RD, HOME, CBDG, Hope VI, Tax- Exempt Bonds, and LIHTC is invaluable. RAM takes pride in its strong working relationships with third-party clients, monitoring agents, and government agencies.

RAM's mission is to enrich the lives of our residents by providing them with superior, multifamily housing and services while implementing new and innovative management techniques uniquely designed to add value to each property we manage.

Job Description:

Job Summary:  

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property.  They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals.  The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. 

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism. 

Job Duties and Responsibilities

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

  • Supervises and provides training to community associates
  • Evaluates associates’ performance, including the completion of annual performance reviews
  • Counsels underperforming associates and provides critical feedback to improve performance
  • Creates positive, welcoming, supportive environment for residents, visitors, and community associates
  • Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
  • Maintains knowledge and awareness of market conditions affecting leasing and operations
  • Develops and executes marketing and advertising campaigns for apartment leasing 
  • Assists with development and implementation of resident services programming
  • Maintains sound rent collection procedures, including following up  with delinquent accounts
  • Delivers rent deposits to bank and submits relevant documentation
  • Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
  • Maintains familiarity with all procedures and requirements for accounts payable
  • Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
  • Monitors landlord-tenant relations and mediates disputes when necessary
  • Utilizes maintenance software program to enter in and track service request, and regularly reviews maintenance reports
  • Inspects apartments for move in condition and turn over status
  • Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
  • Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
Job Qualifications:

Knowledge, Skills and Abilities (KSAs):

  • Ability to perform all functions of an Assistant Community Manager
  • Work flexible schedule, including evenings and weekends
  • Travel for the purpose of conducting property business
  • Perform in a busy, changing, multi-tasking work environment
  • Excellent customer service skills
  • Proficiency in One Site preferred
  • Computer literacy
  • Demonstrate strong written and oral communication skills

 Education and Experience:

  • High School Diploma or Equivalent
  • Minimum three years property management experience preferred
  • Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
  • The following designations are preferred:  ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

 Essential Job Functions:

  • Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator
  • Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
  • Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property
  • Strong leadership skills, communication skills, and decision making abilities
  • Possess a positive attitude and the ability to smile under all circumstances
  • Neat, clean, professional at all times throughout the work day and/or whenever present at the community
Other Information:

Benefit Packages

Full Time
- Company paid health benefits, life insurance, and Long Term Disability
- Health Savings Account and Wellness Programs
- 401(k) matching contribution
- Nine (9) paid holidays and three (3) weeks Paid Time Off (PTO) in the first year
- Tuition reimbursement programs and annual scholarship program

Part Time
- 401(k) matching contribution
- One and half (1.5) weeks Paid Time Off (PTO) in the first year
- Paid holidays vary depending on work schedule