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Royal American Companies is an Equal Opportunity Employer (M/F/D/V).

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Administrative Assistant (All Divisions)
City:AAA Test Location
CompanyRoyal American Management
FT/PT Status:Full Time
Company Overview

With over 40 years of experience in managing multi-family housing, Royal American Management, Inc. (RAM) is able to effectively balance the needs of clients, residents, and staff members while optimizing the performance of both established and newly constructed assets. RAM, an award winning Accredited Management Organization (AMO), is headquartered in Panama City, Florida with regional offices strategically located throughout the Southeast to include Miami and Orlando, Florida, the Carolinas, Georgia, and Arkansas. RAM is widely recognized not only for its large, diverse portfolio of neatly manicured and high performing communities; it is also recognized for its warm, friendly, knowledgeable, and highly responsive staff. RAM’s professional team is truly passionate about marketing, maintenance, and management of market-rate, luxury, senior, and all types of affordable residential communities. RAM’s extensive experience with all types of affordable programs such as HUD, RD, HOME, CBDG, Hope VI, Tax- Exempt Bonds, and LIHTC is invaluable. RAM takes pride in its strong working relationships with third-party clients, monitoring agents, and government agencies.

RAM's mission is to enrich the lives of our residents by providing them with superior, multifamily housing and services while implementing new and innovative management techniques uniquely designed to add value to each property we manage.

Job Description:

Job Summary:

The Administrative Assistant supports Managers, Regional Managers, Regional Vice Presidents, and/ or properties in the performance administrative functions.  The position requires excellent customer service skills in communication with customers, coworkers, and/ or residents and property staff. 

Essential Job Duties and Responsibilities:

  • Consult with Vice President, Regional’s, Area Managers and Managers regarding accounting policy and procedures.
  • Provide Timberline and Timberscan support for all Regional Managers and administrative site employees as needed
  • Process Reserve Request for all assigned Properties.
  • Responds to correspondence from owners, lending institutions and government agencies as directed by Vice President or Regional Manager.
  • Assist in office set up based on RAM policy and procedure as needed.
  • Prepare and submit Monthly, Quarterly, and Annual Reports to owners and other agencies/ affiliates/ syndicators/ investors as required and specific to each individual property.
  • Prepare and submit monthly outside owner letter, financial packages, and other reports, distribute as appropriate.
  • Provides monthly site rent rolls to outside agencies / affiliates as needed.
  • Annually assists Vice President and Regional Managers with Budgets as needed to include formatting and budget change requests.
  • Accompany Vice President and Regional Manager to new properties and assist with new takeovers and lease ups as needed.
  • Provide administrative support to Regional’s, Assistant Regional’s, Vice Presidents, Division Directors and Company President.
  • Process Monthly, Quarterly, and Annual reports as directed.
  • Tracking paperwork due from sites.
  • Monitoring utility spreadsheets, informing the Regional Manager of any missing bills or issues.
  • Distribute and/or file paperwork for sites.
  • Field telephone calls for assigned Regional Manager.
  • Coordinate travel plans for Regional Manager as needed.
  • Cover for other Administrative Assistants as needed.
  • Assist in compiling/formatting inspection responses as requested/needed.
  • Other miscellaneous duties as requested to include possibly covering Switchboard from time to time.
Job Qualifications:

Knowledge Skills and Abilities:

  • Operate Office Equipment – computer, adding machine, copier, scanner
  • Basic knowledge of Word and Excel
  • Work under multiple time constraints
  • Travel – at times frequent and on short notice

Education and Experience:

  • High School diploma or equivalent
  • One to two years’ experience in property management preferred
  • Two years’ office environment and clerical experience

Physical Demands:

  • Ability to read, write, compute basic math
  • Work with a computer for a minimum of seven hours daily either standing or sitting
  • Flexibility and ability to travel; at times, extensively and on short notice
  • Communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company 

Other Information:

Benefit Packages

Full Time

- Company paid health benefits, life insurance, and Long Term Disability
- Health Savings Account and Wellness Programs
- 401(k) matching contribution
- Nine (9) paid holidays and three (3) weeks Paid Time Off (PTO) in the first year
- Tuition reimbursement programs and annual scholarship program

Part Time
- 401(k) matching contribution
- Seven and half (7.5) days Paid Time Off (PTO) in the first year
- Paid holidays vary depending on work schedule